Kimpton Ranked #1 by J.D. Power 2018 Survey
Monday, November 19, 2018 - Now in its 22nd year, the J.D. Power 2018 North America Hotel Guest Satisfaction Index (NAGSI) Study was released yesterday, showing Kimpton has been ranked #1 in guest satisfaction among upper-upscale hotel.
The NAGSI study is designed to help hoteliers add focus and clarity to product and service improvement efforts that matter most to their guests. The study measures overall guest satisfaction across eight hotel segments: luxury; upper upscale; upscale; upper midscale; midscale; economy; upper extended stay; and extended stay. Seven key factors are examined in each segment to determine overall satisfaction: reservation; check-in/check-out; guest room; food & beverage; hotel services; hotel facilities; and cost & fees.
The following are top rakings of the 2018 study:
You can read the full press release here.